Shipping

The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we will attempt to deliver your items together.

Medicines will need to be signed for by someone aged 18 or over. If there isn't anyone who can sign for your order, kindly contact us to arrange a suitable delivery time and date. Unfortunately, your order can't be left in a safe place or with a neighbour.

The courier may attempt to deliver your parcel twice, before contacting you to arrange for collection from their depot or return it to us.

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.

In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be using the payment gateway and/or card originally used for payment.

Delivery of any order regardless of weight within Lusaka is K50. For delivery of your packages or orders outside of Lusaka, see the table below.